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E-commerce 1 min read By HOX Media

Answer the objection on the product page

Shipping cost, returns, sizing and delivery time are the four reasons carts are abandoned. Put all four next to the button.

Shoppers leave product pages for the same reasons in every store: they do not know what delivery costs, how long it takes, whether they can send it back, or which size to pick. The answers are usually on a page three clicks away.

Move the answers next to the button

Under the add-to-cart button, in one line each: Free delivery over €50. Arrives in 2 to 3 days. 30-day returns. A size guide that opens in place, not on a new page. A photo of the product at scale, in someone's hand or on a table.

Find the objections you have not thought of

  • Read the last hundred support emails; the questions repeat.
  • Watch three session recordings of people who left the product page.
  • Ask five recent customers what nearly stopped them.

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